For clay items, time for dispatch is typically around a week.

If you are working with a certain timeframe, i.e. it is a birthday gift, please don't hesitate to message me and I will quickly get back to you about what I have on hand and how long it will take. I want you to be happy with every step of your experience with me and excellent customer service is paramount to me.

Hey, deep breaths. I'm here to help.

I ship from the UK, and any domestic deliveries will take 1-5 business days, typically arriving within the first three days. I would consider the mail lost if it does not arrive for two weeks.

For international deliveries, the time frame expands. They will typically take 2-3 weeks, and I would consider the mail lost if it has not arrived for 4-6 weeks.

I know it sucks to wait for a package that exists somewhere in the quantum realm, but once the package leaves my hands we both have to put trust in the postal service gods.

Please note that I do not accept returns. Each item is handmade, unique and made to order, and I am the sole artist putting my heart and soul into my craft. Please make sure that you are certain about your purchase.

It's a long process, and I do it just for you! So, please be sure when you're placing your order, and put your trust in me that I will deliver the best quality clay friend that I can possibly make!

If there is a quality issue or damage in transit, please get in touch and we will resolve the problem together.

If you're in a rush, let me know ASAP with the date you need the item by and I'll get back to you.

Clay items arrive in small gift boxes, wrapped in tissue paper. I think they are immediately giftable, and don't generate gift wrapping paper waste.

I don't include a packing slip or invoice that shows any pricing in any of the orders. I will include a thank you card, however (because you're too important to me not to send you one!).

If you'd like a special message put in, let me know. I'll write it by hand. I think my handwriting is pretty alright!

You can recycle or re-use the cardboard box(es) your order comes in.

I'm working towards fully recyclable packaging. Once I use up the tissue paper and plastic tape I have, I am switching to paper packing tape and recycled kraft wrapping paper.